Give your new sleep set time to “air” upon removal from its plastic packaging. Our dedicated team of Certified Master Craftsmen have honed and perfected their craft over time. It provides 1 year parts and labor, 5 years parts only and 15 years prorated frame warranty. This mattress is not flame or fireproof, and can ignite and/or burn if exposed to open flame or fire. Avoid placing a board between your mattress and foundation. Congratulations, you have purchased one of the finest sleep systems available. Stearns & Foster reserves the right to replace the failed product with a product of equal or higher value, and does not guarantee an exact match to your current sleep set. Lifts at head and foot to offer virtually unlimited ergonomic positions. USCG-Approved Life Jackets You can rely on our floatable life vests & … Warranty Our warranty is backed by over 170 years of craftsmanship. Ever. It is a luxury name brand mattress and part of the mattress conglomerate Tempur Sealy, of which Tempur-pedic and Sealy brands are also members. All Sealy® and Stearns & Foster® mattresses and flat, non-adjustable foundations are covered by the terms of this Limited Warranty. Best sleep I have had in a really long time. Warranty: Most, but not all, mattresses include a 10-year limited warranty. Tells you about quality right there! Call Customer Service at 1-866-Stearns (1-866-783-2767) or email consumersupport@stearnsandfoster.com. You may access more information on proper sleep set care through our website. View Your Warranty: Every Stearns & Foster mattress comes with our comprehensive Certificate of Limited Warranty card which provides detailed information about the product's warranty terms and conditions, as well as all valuable information about protecting your mattress investment. When ignited, some bedding material can burn rapidly and emit smoke and hazardous gases. You can find contact details for Stearns & Foster above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Bed. Accessible Customer Service Standard Feedback Information, ©2021 Tempur Sealy International, Inc. For the Limited Warranty to be valid, you must: If you have a claim before the end of the Limited Warranty period due to a defect covered under this warranty, Stearns & Foster will repair or replace, at our sole discretion, the defective product in a reasonable period of time within Canada, exclusive of transportation and inspection costs. | Privacy Policy | Terms and Conditions. Mailing Address. The support core is constructed with pocketed coils and encased in polyfoam. Any product found to be in an unsanitary condition or subjected to misuse well beyond ordinary wear and tear, is not covered under this warranty. Sleep even better knowing you're covered. Also, normal body indentation not associated with sag in foundation, as outlined in the Warranty Schedule, is not covered. asked Aug 23 '13. Ellen writes: Hi Pete, In 2011, I had emailed you for advice on a new mattress. Be aware that body indentations are a normal occurrence in new mattresses, and indicate the upholstery layers are conforming to your body's contours. Lifts at head and foot to offer virtually unlimited ergonomic positions. Warranty: Most, but not all, mattresses include a 10-year limited warranty. I also purchased their platinum protection warranty. Best. Serving The US & Canada… NO SALES TAX . Customer service: B-Customer service is often regarded by Stearns & Foster owners to be at least fair in regard to its speed, responsiveness, and quality. Telephone. ! I recently had to go back to the story because of a defect that I noticed on the mattress while changing the linens. You’re using an unsupported web browser. You explained to me that firm is the way to go and that you can always add "comfort" toppers if necessary. Based on Sealy family of brand shipments, including Stearns & Foster* *Sealy ranked top U.S. bedding producer in 2019 by Furniture Today based on estimated wholesale shipments. Back in 1846, Stearns & Foster was a cotton goods manufacturer who specialized in horse carriage upholstery. After a few months it developed a valley in the middle. Share your Stearns & Foster® dressed up or dressed down with #UncoverExceptional. mattress height 1744 IntelliCoil® HD for variable support Available with or without Stearns & Foster® box spring Assembled in Canada Experience the comfort of independent head and foot massage therapy and three preset rest positions. If you have a question about your product, the registration process or your warranty, we can help. Warranty Schedule Get up to 50% off select mattress sets with this limited time offer! Do not place your mattress near open flame or expose to fire. Recent recommendations regarding this business are as follows: … Do not smoke in bed. The cooling gel helps regulate sleep temperature, which can result in a longer, more comfy sleep through the night. View Your Warranty Mattress: Torn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached, coils or wires that are loose or broken, coils or wires that protrude or rip through the fabric, body indentations as outlined in the Warranty Schedule. What is the warranty period for a Stearns and Foster mattress? Please copy the Serial Number, Warranty Code and Bed Name. S&F, Stearns & Foster warranty exchange . My husband and I were both experiencing back pain with a plush, sagging mattress that we spent a ton of money for. Accessible Customer Service Standard Feedback Information, ©2021 Tempur Sealy International, Inc. If you have a claim before the end of the Limited Warranty period due to a defect covered under this warranty, Stearns & Foster will repair or replace, at our sole discretion, the defective product in a reasonable period of time within Canada, exclusive of transportation and inspection costs. Sealy, icomfort and Tempurpedic, will void your warranty if the mattress is stained!! As far as price and warranty go, the thing with Stearns & Foster is that you're dealing with your own mattress retailer. Examples of Proper Bed Frames for Queen and King Size Bedding. Share your Stearns & Foster® dressed up or dressed down with #UncoverExceptional. Stearns & Foster offers the following bases: Reflexion 7, Ease by Sealy, and Flat Foundation. With a range of sizes and types, a Stearns and Foster mattress from Ashley Furniture HomeStore is the perfect bed if you want undisturbed sleep and peace of mind. Stearns & Foster Canada Will never buy another mattress unless its Stearns & Foster. Kirkland Signature by Stearns and Foster Lakeridge Queen Mattress or Set Luxury cushion firm euro-pillow top Comfort level: medium 36.8 cm (14.5 in.) Sandra W Burnaby, BC; Very well made mattress. We know how much care you put into designing your bedroom— so we put the same care into designing your mattress. Ellen writes: Hi Pete, In 2011, I had emailed you for advice on a new mattress. A 25 year warranty is voided for a stain on the mattress!!! The Limited Warranty is only valid for the original purchaser of the mattress and foundation set, and only covers manufacturing defects in a mattress or foundation when the set is subject to proper handling and normal use in conjunction with a bed frame that provides continuous support. Initial Stearns & Foster complaints should be directed to their team directly. Additional products: Stearns & Foster specializes exclusively in mattresses. I spill a drink in bed one night and poof, the warranty is voided. Stearns: Water Safety for Rescue and Recreation With over 60 years of experience and innovation, we’ve become the trusted experts when it comes to providing safety products for outdoor activities. Sleep well with our new Stearns & Foster premium memory foam pillow designed to move with you, not against you. You can rest assured knowing that every This mattress is manufactured as required by federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes. Please do not remove the law tag attached to the mattress or boxspring. Regardless of a known problem with the construction of the mattress. A 25 year warranty is voided for a stain on the mattress!!! Carry your mattress flat on its side, this makes it easier to handle and prevents damage. The warranty for Stearns & Foster is the same as that for most other Tempur-Sealy mattresses – 10 years total, full non-prorated coverage. Warranty Information Prior to 2017. From plush to firm and everything in between, you'll sleep the night away with one of our affordable selections of Stearns & Foster mattresses. A great upgrade from a flat foundation, raise your head to enjoy reading, watching TV, or surfing the net from bed. Crafted by our certified Master Craftsmen with the world’s finest materials, plus designed with IntelliCoil™ technology to deliver the perfect level of support, it sets the bar for any premium mattress. No additional products are available. Keep your mattress sanitary by using a mattress pad. John of New Bern, NC, writes: Hi, I am in the process of returning my 2nd S&F in 2 years. Any implied warranty on this product, including any implied warranty of merchantability or fitness for a particular purpose, shall not exceed in duration the term of this limited warranty, which begins with the date of purchase by the consumer. A solid-surface foundation engineered for support and designed to complement Stearns & Foster mattresses. Read More The Mattress Expert On 02/17/2020 / Body Impressions / Sagging , Damaged Mattress , Gotcha Covered Organic Jersey Cotton Waterproof Mattress Protector , Mattress Advice , Mattress Protectors , Stearns and Foster Register your mattress online below. Warranty Schedule Prior to 2019 Just the right firmness, so comfortable. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Stearns & Foster Customer Service. I thought it was a great deal and the salesperson promised the same warranty. This means that if any manufacturer related issues happen to your product in the next decade, you’ll be able to return it for a replacement mattress. New models are 10 … | Privacy Policy | Terms and Conditions, Be the original consumer purchaser, and have purchased the sleep set from an authorized dealer in Canada, Provide a copy of the original store receipt, or proof of date, retailer and purchase price, Provide the law label from the defective product. Our dedicated team of Certified Master Craftsmen have honed and perfected their craft over time. Stearns and Foster has been around for a while -- and by a while, we are talking over 150 years. If it is determined that an indentation is caused by misuse, abuse or factors other than a product defect, this warranty will not cover that condition. Beware, Sealy, the owner of Stearns & Foster. 1 Older models are 10 years non pro-rated. Make sure you register your new mattress for a Stearns and Foster mattress warranty so that you can protect your investment from faulty design and other damage throughout the years. The Mattress Expert On 02/06/2020 / Back Pain , Back Problems , Gotcha Covered Organic Jersey Cotton Waterproof Mattress Protector , Mattress Advice , Mattress Protectors , Memory Foam , Natura Greenspring Liberta Latex Hybrid , Stearns and Foster Stearns and Foster has you covered with gel-infused memory foam options, too. The price can also vary, although in general the mattress price starts at $1500 for a budget queen. A list of the most popular browsers can be found below. Will never buy another mattress unless its Stearns & Foster. S&F, Stearns & Foster warranty exchange . I don't even know when my husband gets up or comes to bed, and it's just so dang comfortable. The Stearns and Foster Estate Mattress comes with a Stearns and Foster 10-year warranty. Beware, Sealy, the owner of Stearns & Foster. The terms in this warranty shall be the consumer's sole and exclusive remedy in the event of product failure during the warranty period. Using a proper mattress protector to prevent accidental staining. Replacement of one piece in the set does not guarantee replacement of the other piece in the set. This warranty is valid only in Canada, and gives you specific legal rights that may differ or vary from province to province. Sealy, icomfort and Tempurpedic, will void your warranty if the mattress is stained!! But … The ratings – based on owner experience data collected using an unbiased, accurate methodology– show how Stearns & Foster overall compares to the average mattress. The overall rating of the company is 1.3 and consumers are mostly dissatisfied.. Serving The US & Canada… NO SALES TAX . However, despite the brand’s decidedly non-mattress beginnings, the company eventually transitioned into hotel mattress manufacturing and then ultimately into the higher-end consumer mattress sector. The overall rating of the most popular browsers can be found below your body is cradled for comfort! 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